Refund Policy

CANCELING:
Customers can make a free cancellation within 6 hours of placing an order and receive a complete refund. After this time, the order is being processed and cannot be canceled. If you need to cancel your order for any reason, please contact us immediately at Hello@novazeet.com if you are within the given time frame.

REFUNDS:
We offer a hassle-free 30-day money-back guarantee.

We provide a 100% money-back guarantee on all products that are defective, damaged during shipping, or if we ship the wrong item. Simply contact us, send pictures, and we’ll either send you a new product or refund you instantly. All refund issues are processed through our Support Team, which you can reach at Hello@novazeet.com.

Refunds will be processed to the original payment method for the purchase price, excluding delivery charges and/or discounts. This will be completed within 5–7 business days once we have received the item back. Please note, for security reasons, refunds cannot be processed onto a different credit/debit card.

We cannot process exchanges, replacements, or refunds after 30 days from receipt of the product. Please ensure you contact us as soon as possible.

If you have any questions about our hassle-free 30-day return policy, please contact us anytime at Hello@novazeet.com.

RETURN/REFUND SHIPPING COSTS:
Refunds are processed for the full amount paid for the item. However, shipping costs are non-refundable. Additionally, you are responsible for the shipping costs for returning your item.

DAMAGED/FAULTY ITEMS:
If your item arrives damaged or defective, we will resolve the issue immediately. You will need to provide photos or videos of the issue to our Support Desk. Depending on the circumstances and severity of the damage, we may offer a replacement, exchange, or full refund, at the discretion of our Management Team.

Please note, slight color/shade discrepancies may occur due to differences in device tint and contrast. We strive to accurately display all products on our website.

ADDRESS ERRORS:
Please double-check your address when placing your order. If you enter the wrong address, move, or need to change your order after it has shipped, we may not be able to accommodate your request or issue a refund. Contact us immediately if you notice an error so we can try to assist you.

MARKED AS DELIVERED:
If your order is marked as delivered by your country’s postal service (e.g., USPS/Canada Post) but you haven’t received it, please contact your local post office and provide us with a formal affidavit for a lost or undelivered package. We will then assess the case and may send a replacement. Refunds are not available in this scenario.

For assistance, contact us at Hello@novazeet.com with all relevant information.

DELAYED ORDERS:
While we aim to deliver all orders within the specified shipping window, delays may occasionally occur. If your order is trackable and in transit, we cannot cancel or refund it. However, for items that are substantially delayed or mislaid, we will resolve the issue on a case-by-case basis.

For concerns about tracking or delivery, contact us at Hello@novazeet.com.

LATE OR MISSING REFUNDS VIA CREDIT CARD:
If you haven’t received a refund yet, check your bank account again. Then contact your credit card company, as posting times may vary. Finally, check with your bank. If you’ve done all of this and still haven’t received your refund, contact us at Hello@novazeet.com.